Returns

Return your online store order

You can return your online order within 30 days after receiving your order. Returned products must be unused, undamaged and in their original condition.

We do not offer exchanges. If you need a different size, please return your product and place a new order for the desired size.

EU customers

Returning an online store order from within the European Union? Register your return through our online return portal.

Order numbers always look like DOM-12345.
Open return portal

Non-EU customers

Returning an online store order from outside the European Union? Download the return form and add it to your package.

Order numbers always look like DOM-12345.
Download return form

Festival Store

Ordered through the Dominator Festival Store or Dominator Click & Collect? Use the dedicated Festival Store return portal.

Festival Store order numbers always look like DOM26-12345-CC.
Open festival portal

Return costs

European customers

The return portal will show all available return shipping methods, including the return costs.

Non-EU customers

For Non-EU returns, please check the current shipping price with your local delivery service.

Please follow the instructions from your chosen return method.

You can follow your shipment via the track & trace link. We will send an email once we have a status update on the return process.

Refunds

All returned orders are processed and refunded within 14 days after receiving the package at our warehouse. The value of the returned product(s) will be refunded to the payment method used during checkout.

Warranty

If your item is faulty, please register your request through the correct return option above. Fill in your order number, select the faulty item and choose the correct return reason, so our team can review your request.

Additional return information

Hygiene products such as underwear, earrings and socks cannot be returned. Products such as CDs cannot be returned once the plastic wrapping has been removed.